1. Customers can exchange their purchased item in fresh/unused/saleable condition within 3 (Three) days after receiving the same..
2. Only the Product size can be exchanged.
3. Customers can only exchange their item with an online purchase invoice & original shoe box and packaging.
4. Customers can exchange their purchased items through any Lotto Flagship retail outlets under the terms of this Exchange Policy.
5. Customers can also exchange his/her items by placing exchange requests through the hotline number 09666766866.
6. Delivery cost in terms of exchange under the terms of this Exchange Policy will be borne by the Customer.

• How many times will be available?
- An exchange can be done only once.
• Which products cannot be exchanged?
- Discounted and undergarment products.
• From where can I exchange my product?
- You can exchange the purchased items through any of Lotto's own retail outlets under the terms of this Exchange Policy
• Is it possible to process an exchange request through the call center?
- Express Hub will accept any exchange request through the call center

At ExpressHub, we are committed to ensuring a smooth and hassle-free shopping experience for all our customers. To make returns and exchanges easier for our Cash-on-Delivery (COD) customers, we have outlined the following policy:

1. Eligibility for Return

You may request a return or exchange if:

• You received a factory-defective product
• You received the wrong product (wrong size, color, or model)
• The product is damaged upon delivery.
• Change of Mind (Return charge is applicable)

2. Eligibility for Exchange

You may request a return or exchange if:

• You received a factory-defective product
• You received the wrong product (wrong size, color, or model)
• The product is damaged upon delivery
• You want to change the size of the ordered product (subject to stock availability)

3. Conditions for Return & Exchange

To qualify:

• The product must be unused, unworn, and unwashed
• All tags, labels, boxes, and packaging must remain intact
• The request must be made within 72 hours (3 days) of delivery
• Proof of purchase (Order ID, phone number, or invoice) must be provided

ExpressHub reserves the right to decline a request if the product shows signs of usage, damage, or tampering.

4. Refund Policy (For COD Orders)

• Refunds will be processed only through mobile banking (bKash/Nagad)
• Refund processing time: 5–7 working days after product verification
• Delivery charges are non-refundable (except for defective/wrong items sent by ExpressHub)

5. Non-Returnable / Non-Exchangeable Items

• Innerwear, socks, undergarments
• Discounted, flash sale, surprise box products (exchange depends on campaign terms)
• Products damaged by customer misuse