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EXCHANGE POLICY

  1. Customers can exchange their purchased item in fresh/unused/saleable condition within 3 (Three) days after receiving the same..
  2. Only the Product size can be exchanged.
  3. Customers can only exchange their item with an online purchase invoice & original shoe box and packaging.
  4. Customers can exchange their purchased items through any Lotto Flagship retail outlets under the terms of this Exchange Policy.
  5. Customers can also exchange his/her items by placing exchange requests through the hotline number 09666766866.
  6. Delivery cost in terms of exchange under the terms of this Exchange Policy will be borne by the Customer.
  • How many times will be available?
    • - An exchange can be done only once.
  • Which products cannot be exchanged?
    • - Discounted and undergarment products.
  • From where can I exchange my product?
    • - You can exchange the purchased items through any of Lotto's own retail outlets under the terms of this Exchange Policy
  • Is it possible to process an exchange request through the call center?
    • - Express Hub will accept any exchange request through the call center
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