1.   Service is only available for articles (products) which are shown in stock on our website

2.   Customers can pay the bill amount in through COD or Cards or Wallets or Mobile Financial Services or Internet Banking.

3.   Customers can buy any quantity combination of various Articles.

4.   Minimum order QTY and Amount should be 1 (ONE) and BDT 500 respectively.

5.   Orders that are paid for cannot be cancelled.

6.   Delivery will be processed after the confirmation from our Customer Care representative

7.   For Order related queries, please contact Customer Service.

Contact Number of Customer Service Team: 01704-163838 (10.00 AM – 6:00 PM and Saturday to Thursday except for government holidays)

1.   All our product prices are inclusive of VAT & TAX.

2.   Net price of a product might vary in LOTTO physical store & website due to periodic promotional offers.

3.   Technical error in pricing information might take place due to system malfunction. In such situation, LOTTO has the authority to cancel the order. We apologize for any inconvenience that may occur.

1.   We are committed to ensure your satisfaction with any merchandise you have ordered from expresshub.com.bd.

2.   If the size doesn't fit, you can exchange the size of the product bought from Express Hub site within 7 days from the original date of physical invoice receipt, provided that the product(s) being returned for exchange is unused, clean, and in their original state and packaging. In this case, please contact our customer service regarding which store can be the most convenient one for you to get the replacement from depending on the product and size availability.

3.   An exchange cannot be done with a product which has price lower than that of the original product purchased.

4.   Please keep your invoice safe and intact as it is essential to give the same to the store while getting your product exchanged.

Please contact Customer Service for any help. Contact Number of Customer Service Team: 01704 16 3838 (10.00 AM – 6:00 PM and Saturday to Thursday except for government holidays)

Payment Options: Debit/Credit Card(Master/Visa/Amex/DBBL Nexus/Fast Cash)

VISA payments are processed through an online payment gateway system. You need not worry about your debit / credit card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. Your bank will issue via the online payment gateway an authorization code and confirmation of completion of transactions.

www.batabd.com uses the latest encryption technology and other methods to protect your credit card information. You can place your orders using SSL encryption (the Internet standard for secure transactions). In fact, shopping online with a debit / credit card at www.expresshub.com.bd is even safer than using a debit / credit card at a restaurant because we do not retain your card information. You can be assured that www.batabd.com offers you the highest standards of security currently available on the Internet so as to ensure that your shopping experience is private, safe and secure.

Currently refund is not being accepted.

The customer who purchased products from Express Hub can go to any Lotto Retail store for the product claim. The store manager will settle the claim according to the regular claim policy. If the store does not have that particular product, the store manager may send the product to the central warehouse for the claim and central warehouse will send a new product to that store for settlement after checking the product according to the claim procedure.

Please contact our customer service team by making a call at 01704-163838 for any help.

For more detail, please review our Returns Policy.

WARRANTY POLICY

100% replacement is provided for merchandise bought from Express Hub in case of any major manufacturing defects, if the concerned product is brought to our store within 30 days from the date of the receipt of physical money receipt. In case of minor defect, customers will get a repair service.

Express Hub reserves the right not accepts to any fraudulent claim and make final decision on any claim settlement.

For Shoes:

Damage to upper or material:

a. If the upper is damaged and/or becomes discolored.

b. The upper or sole is torn due to bad stitching and/or bad material.

c. Sole detachment occurs due to bad adhesion.

d. The sole/insole/material is cracked or spoiled due to bad material.

For Non-Footwear:

a. Discolor on buckles of bags/accessories

b. Material cracked or damaged due to bad material

c. Chain or handler detached due to poor stitching

Disclaimers:

1. We have tried our best to portray the accurate color of the products on website. However, still customers might experience color inaccuracy due to monitor discrepancies.

2. The website might display inaccurate information regarding product price, availability, pictures, size & color at times due to technical malfunctions. Express Hub reserves the authority to correct & update that information from time to time.

1. DEBIT / CREDIT CARD (Master / Visa / Amex / DBBL Nexus/ Fast Cash)

2. MOBILE BANKING (bKash / MyCash / MCash/ DBBL Mobile Banking

3. INTERNET BANKING

4. CASH ON DELIVERY

Internet Banking

Internet Banking payments are processed through an online payment system provided by respective banks. You need not worry about your Internet Banking user information falling into the wrong hands because your bank will authorize the Internet banking transaction directly without any information passing through us. Once you are directed to your bank’s website/ log in panel, you have to authorize the transaction using your Login ID& Password. (Provided by your respective bank)

www.bata.in uses the latest encryption technology and other methods to protect your personal information. You can be assured that www.bata.inoffers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure.

Currently we have the following Banks listed below available to Shop online at www.batabd.com. We will add more banks for your convenience soon.

Bank Asia, Mutual Trust Bank, Brac Bank, City Touch by City Bank, Islami Bank Bangladesh Limited, AB Bank.

Mobile Banking

You may pay through your existing mobile banking accounts as well. For that, when you select your mobile banking partner, you will be redirected to a page where instruction will be shown. All you will need to do is just follow the instruction and you will receive a transaction ID through SMS on your mobile from your respective bank. Enter the ID and submit to confirm your payment through Mobile Banking.

Currently you can avail mobile banking facility through your existing bKash, MCash. My Cash, DBBL Mobile Banking accounts.